Josie Walls

Untangle Counselling & Therapy

Flexible therapeutic counselling for adults and teens

Maybe your life has changed significantly, and you're struggling to adapt?
Maybe you have a dilemma and you don’t know what to do?
Maybe you want to improve your life or relationships but don’t know where to start?
Maybe you struggle with a mental health issue, and you’ve heard counselling could help?Please note that Untangle Counselling & Therapy is currently only providing online/phone counselling.

About

Josie is a psychotherapeutic counsellor based in Worcester. She works with adults and teenagers, providing counselling face-to-face, online and by phone. Josie aims to provide a friendly, approachable service and individualised support to meet your needs.Josie has provided counselling and therapy for various agencies and charities, including NHS-commissioned services, and worked as an alcohol dependence coach-therapist. Before training as a counsellor, Josie worked in mental health and wellbeing in various other roles, including specialist support work, youth work and advocacy. Josie also experienced significant mental health issues and adversity in her teens and early adulthood and has personal experience of neurodivergence. These experiences inform her work and make her passionate about providing the best possible support when people need it most.

Specialisms

Navigating relationships
Teen and young adult issues
Transitions and change
Loss and bereavement
Overcoming problematic drinking
Improving coping strategies
M.E./CFS, and living with chronic health issues and/or disabilityJosie holds an FdSc in Person-Centred Counselling and Psychotherapy and is an accredited member of the BACP (British Association of Counsellors and Psychotherapists).

Adult Therapy

Counselling sessions are 50-60 minutes long and happen face-to-face, by video-call or by phone. Counselling sessions aim to be a safe and private environment where you can openly discuss whatever is bothering you. A counsellor’s job is to be non-judgmental, to explore things from your point of view and understand what you’re experiencing.In sessions, we work together to:
Make sense of what’s going on
Process difficult emotions
Look for patterns
Break down problems
Look at how your past impacts the present
Find solutions
Set goalsNo two people’s counselling experience is the same, and counselling with different therapists will vary too.What counselling can help with:
Navigating relationships
Transitions and change
Loss and bereavement
Depression and low mood
Anxiety and panic attacks
Alcohol use
Self-harm
Suicidal thoughts
Trauma and adverse experiences
LGBTQIA+ issues (trans-affirmative; poly-friendly)
High Sensitivity
Issues related to autism and ADHD (neurodivergence-affirmative)
Living with chronic health issues
Recovering from abusive relationships
Stress and overwhelm

Teen Therapy

Counselling for teens is very similar to adult counselling. Counselling sessions are 50-60 minutes long and happen face-to-face, by video-call or by phone. Counselling sessions aim to be safe and private environments where you can openly discuss whatever is bothering you.Talking to a counsellor is not like talking to a parent or a teacher. It’s not their job to tell you what to do. It’s also important for the counsellor to keep what you say private, including from your parents.Starting counselling can be particularly daunting for young people, so there are means of making it easier - parents can stay for part of the session, and we might play games to get to know each other so it’s easier to talk - no sitting in awkward silence!Parent and family consultations can also be an option, particularly if the young person feels this would be beneficial, but the young person’s confidentiality would be maintained.What counselling can help with:
Navigating relationships
Exams, school and studying
Making decisions
Learning who you are
Transitions and change
Loss and bereavement
Depression and low mood
Anxiety and panic attacks
Self-harm
Trauma and adverse experiences
LGBTQIA+ issues
Neurodivergence issues
Stress and overwhelm

My Fees

Appointments are all 50-60 minutes unless agreed otherwise.15 Minute Initial Consultation (Phone or Zoom): Free
Face-to-Face (Central Worcester): £70
Video or Phone: £60

Concessionary spaces are available: Contact me for details.

Please note the practice is currently only providing online and phone counselling

Call 07897 971226

Or, complete the following form:

Book Now

If you think I could be the person to help, get in touch! Feel free to book a 15-minute consultation below where we can have a chat about what's brought you here, and I can answer any questions.

Alternatively:

CALL 07897 971 226

Or, complete the form below:

Untangle Counselling and Therapy customer privacy noticeRegistered name: Josie Walls Therapy ServicesWe are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.This privacy notice tells you what to expect us to do with your personal information.- Contact details- What information we collect, use, and why- Lawful bases and data protection rights- Where we get personal information from- How long we keep information- Who we share information with- How to complainContact detailsTelephone: 07897971226Email: josie@untangle.me.ukWhat information we collect, use, and whyWe collect or use the following information to provide patient care, services, and other goods:- Name, address and contact details- Gender- Pronoun preferences- Date of birth- Next of Kin details including any support networks- Emergency contact details- Health information (including medical conditions, allergies, medical requirements and medical history)- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)- Payment details (including card or bank information for transfers and direct debits)- Records of meetings and decisionsWe also collect the following special category information to provide patient care, services, and other goods. This information is subject to additional protection due to its sensitive nature:- Health informationWe collect or use the following information for safeguarding or public protection reasons:- Name, address and contact details- Emergency contact details- Health information (including medical conditions, allergies, medical requirements and medical history)- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)- Records of meetings and decisionsWe also collect the following special category information for safeguarding or public protection reasons. This information is subject to additional protection due to its sensitive nature:- Health informationWe collect or use the following personal information to comply with legal requirements:- Name- Contact information- Safeguarding informationWe also collect the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:- Health informationWe collect or use the following personal information for information updates, marketing or market research purposes:- Names and contact details- Marketing preferencesWe collect or use the following personal information for dealing with queries, complaints or claims:- Names and contact details- AddressesLawful bases and data protection rightsUnder UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.If you make a request, we must respond to you without undue delay and in any event within one month.To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.Our lawful bases for the collection and use of your dataOur lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.- Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:- We process information regarding a client's health for the provision of health treatment (the provision of counselling/psychotherapy). We also process information to enter into a contract with a client so they can consent to therapy.For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:- It is necessary for me to process information to comply with safeguarding procedures.For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Our lawful bases for collecting or using personal information for patient app or portal functionality are:- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:- Basic contact information may be processed in the use of software such as video-conferencing software or accounting software.For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Our lawful bases for collecting or using personal information to comply with legal requirements are:- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.Our lawful bases for collecting or using personal information for information updates, marketing or market research purposes are:Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:- Information is processed to deal with queries and complaints.For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.Where we get personal information from- Directly from you- Family members or carers- Employee assistant programmes.How long we keep informationBasic contact details are retained for the duration of therapy, and then for an additional six months.Counselling notes are retained for seven years.For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.Who we share information withOthers we share personal information with- Organisations we need to share information with for safeguarding reasons- Organisations we’re legally obliged to share personal information withDuty of confidentialityWe are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:- you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);- we have a legal requirement (including court orders) to collect, share or use the data;- on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);- If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or- If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.How to complainIf you have any concerns about our use of your personal information, you can make a data protection complaint to us:Email: josie@untangle.me.ukIf you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address:Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AFHelpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint